Castle and Crystal Credit Union Limited was placed into administration on 21 May 2024 and has now stopped trading. James Sleight and Peter Hart of PKF Littlejohn Advisory have been appointed as Joint Administrators.

Castle and Crystal Credit Union is a financial co-operative owned by its members. It is regulated by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) under Firm Reference Number (FRN) 213711 as a deposit-taker.

The Financial Services Compensation Scheme (FSCS) is stepping in to protect members and will return members’ money within 7 days from when the Credit Union was declared in default on 21 May 2024.

Members who want more information from the FSCS about receiving their money can do so by:

emailing [email protected]
calling 0800 678 1100 or 020 7741 4100
viewing the FAQs on their website
Lines are open Monday to Friday from 9.00am to 5.00pm.

Members who make or receive regular payments from their account (eg, salary, rent or benefits) or want to discuss their accounts can contact the administrators by:

emailing [email protected]
calling 01384 815771 or 01384 660120 or 0113 244 5141
Guidance is also available on their website
Being alert to scams
If you were a member of Castle and Crystal Credit Union, it is possible that the Joint Administrators, James Sleight or Peter Hart of PKF Littlejohn Advisory or members of their team, the FSCS, or the Credit Union will contact you. Should this happen, these parties will follow appropriate security protocols to provide assurance that the call is genuine. Should you have any concerns about the legitimacy of the call, please end the call and contact the relevant party directly using the contact details above.

See more on how to protect yourself from the most common types of scams. ScamSmart pages on our website also provide advice on how to avoid investment and pension scams.