The regulator found 7.4m people were struggling to pay bills and credit repayments in January 2024, down from 10.9m in January 2023. This is still higher than the 5.8m recorded in February 2020, before the cost of living squeeze began.

As the FCA confirms stronger protections for borrowers, the regulator is reminding those in financial difficulty to:

Contact your lender for support if you’re worried about keeping up with payments. Talking to your lender about your options won’t impact your credit score.
Visit MoneyHelper for tips on living on a squeezed income and to find free, expert debt advice.
Over 5m (5.5m) people said they had fallen behind or missed paying one or more domestic bills or credit commitments in the previous 6 months from January 2024. This was down from 6.6m people a year earlier.

In the 12 months to January 2024, 2.7m adults sought help from a lender, a debt adviser or other financial support charity because they found themselves in financial difficulty. Nearly half (47%) of those that sought help said they were in a better position as a result. However, 2 in 5 adults who had fallen behind on their bills said they had avoided talking to their lender about their finances.

Renters, single adults with children, adults from a minority ethnic background and people living in the north-east of England were more likely to be in financial difficulty.

Sheldon Mills, Executive Director of Consumers and Competition said:

‘Our research shows many people are still struggling with their bills, though it is encouraging to see some benefitting from the help that’s available.

‘If you’re worried about keeping up with payments, reach out to your lender straight away. They have a range of support options and will work with you to agree the best one for you. You can also find free debt advice through MoneyHelper.’

The FCA has reminded financial firms they must support their customers and work with them to manage payment difficulties. The regulator has cracked down where firms haven’t met its expectations, securing nearly £60 million in compensation for 270,000 customers.

The FCA has also confirmed stronger protections for borrowers. It is making permanent the expectations on lenders to support borrowers in difficulty, which were introduced during the pandemic, with additional targeted changes designed to improve outcomes for consumers.